I haven't written a blog in awhile now because I can never think of anything to say and, the fact of being too lazy to write.
I have work two very long, very busy days now. After over 9 years (about 7-8 too many) I would hope to be immune to these things but I am not. I am very worn out and frustrated and the extremely self-important attitude of most people it seems. From asking for a phone number and feeling that there is nothing wrong with typing the number in my ear as I tell it to them, to demanding I fix someones in-ability to read a newspaper or listen to and speak to a perfectly working automated phone line. These are just of few of the things that people do to bug the crap out of myself and fellow employees. Someone today called, I said hello and was greeted with "your recording is retarded, so you are going to tell me the showtimes I want!" I don't like being told what I am going to do by someone that has no right to order me about. Everyone seems to care about themselves above all else when it comes to my work at least. It's just a movie, please chill out and see if we can help each other in a polite manor.
I try to be polite and pleasant when speaking to people no matter where or what the business is, even if it is not my fault at all. Another manager got off the phone today with a smile on his face and said "that was awesome." I asked what happened. He said they were calm and thanked him for his help before they hung up. Is that really too much to ask of anyone?
On a side note. It has been storming all day and it is glorious. When God is bowling I smile :)
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4 comments:
haha sounds like you work with my customers....
except I control their food. Bad move on their part ;)
Come to Tim Hortons. 99% of the custos are aweosome. #2 reason why I've been DER for 10+ years. #1reason would be free chili.
From about my generation forward people have a sense of entitlement that is not based on anything logical.
People are rude because they think that's the only thing that will get them anywhere. They have probably been hassled every which way in their daily lives and reckon this is the only way to deal with people.
Believe it or not, if you hit the right note and articulate yourself well enough and choose the right words ... you can stump those types of people ... make them feel ignorant for being rude and give them some food for thought. If you are nice, but firm, and speak in an intelligent manner, you'd be surprised how many people will go away from the experience with a changed persepctive and a changed way of dealing with people in the future. Not all ... but some.
Stay nice, stay articulate, stay intelligent and you will effect a change.
Ummmm! U don't write funny stuff much. Write stuff like this much.
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